My daughter (and I) have to complain without ever having had the "good
fortune" to fly on KLM.
She had a flight booked to fly to Canada from Brussels on September
28, 2010 with KLM. She has travelled a lot within Europe and is familiar with
the Brussels Airport. In spite of having every intention of arriving
at the Airport an hour before her flight (the website says 30 minutes,
which is surprising, but that is what it says), her bus was late and
she got to the check-in counter 39 minutes before the KLM flight was to
depart. There was no one there so she started looking around for
someone. A few minutes later, she caught an agent who told her that
she had to be at the check-in counter 40 minutes beforehand (this is
for a flight from Brussels to Amsterdam). They more or less said:
"Too bad. Go home."
Of course, our emails elicited no helpful response, not even
addressing the 30 minute-40 minute discrepency.
She had to come to
Canada for some legal matters we needed to deal with, so we purchased
a one-way on Air Transat. I asked KLM if they would honour the
return portion of the flight (total fare paid $1000), but they
won't.... of course.
I have been flying for 40 years. I've been on some excellent
airlines, and some so-so airlines. I have never heard of such
terrible customer service as what my daughter got at the Brussels
Airport from KLM staff and the followup reply to our complaint.
KLM sucks..... BIGTIME!!!!
Shakawe in the north-west of Botswana on the western panhandle of the Okavango Delta is very well known for lodges such as Drotsky's Cabins and Nguma Island Lodge.
Makgadikgadi Pans are the largest salt pans in the world and best known for the annual wildebeest migration which takes place in Sepetember. Lodges such as Jack's Camp, Planet Boabab and Gweta Lodge promise to be home away from home.
Shakawe in the north-west of Botswana is best known among birders and fishermen who visit places such as Nguma Island and Drotsky's Cabins to enjoy the barbel run or the annual migration of carmine bee-eaters.
Lianshulu Lodge on the banks of the Kwando River in the Mudumu National Park in the Caprivi Strip in Namibia is the ultimate wild life destination.
Etosha National Park is Namibia's most famous national park with excellent accommodation in and around the park.
Onkoshi Lodge or rest camp is the most luxurious lodge in Etosha National Park. Onkoshi is in the west of Etosha, the largest National Park in Namibia.
Halali Rest Camp is the central rest camp in Etosha National Park in Namibia and famous for its waterhole.
Etosha Safari Camp offers affordable accommodation near the Anderson Gate of the Etosha National Park in Namibia.
Botswana Lodges and accommodation offers accommodation such as hotels and lodges in all cities and touris destinations such as Gaborone, Maun, Chobe and the Okavango Delta.
Mount Etjo Safari Lodge is perhaps Namibia's best known private game reserve. Mount Etjo Safari Lodge offers five star accommodation and excellent game viewing in their big five game reserve.
Byseewah Guest House in Hentiesbay is perfect for those anglers who prefer not to sacrifice their luxury while on a fishing safari. Byseewah arrange fishing trips for the least independent anglers.
The Hansa Hotel was Namibia's first real luxury hotel. The Hansa Hotel in Swakopmund still sets the benchmark for luxury hotel accommodation in Swakopmund and Namibia.
Betesda is situated on a beautiful desert farm about 40 km from Sesriem, the entrance gate to the Sossusvlei dunes.
The Zur Waterkant Guesthouse in Lüderitz offers breathtaking views over the bay and unique Namibian hospitality in Lüderitz Namibia.
The Southern Region of Namibia refers to the area from Mariental in the north to Noordoewer in the south and it includes towns such as Grunau and Keetmanshoop.
Canyon Village is on the eastern side of the Fish River Canyon. This beautiful lodge offers luxury accommodation and although they specialize in groups, families or individuals are most welcome.
The Grand Namibia Tour combines all the highlights of Namibia in one single, all inclusive luxury tour. Visitors can choose between a self-drive tour or a guided tour, and as such the tour itinerary is highly flexible.
Motopo Hills also known as Matobo Hills is the National Park near Bulawayo in Zimbabwe. Beautiful rock formations create a spectacular sight. Temba Lodges offers accommodation such as Matopo Hills Lodge, Granite Ridge and Maleme Rest Camp in this beautiful park.
Sams Giardino in Swakopmund Namibia with its luxury rooms.
Maleme Rest Camp in the Matopo Hills or Matobo Hills National Park in Zimbabwe offers basic and affordable accommodation.
Hwange National Park in Zimbabwe is perhaps this country's best known game reserve. Temba Travel offers luxury accommodation such as Sikumi Tree Lodge and Hwange Safari Lodge, and self-catering accommodation in the Hwange National Park such as Hwange Main Camp and Robin's Camp.
Elephant Hills Hotel and Casino is built on a hill surrounded by a magnificent golf course. This luxury hotel at Victoria Falls overlooks the Zambezi River.
The Flight of the Angels gives you a bird's-eye view of the mighty Victoria falls. This helicopter flight over the Falls takes about 15 minutes.
If you can't beat them, join them. On a Lion Walk Safari you will be accompanied by lions on a walking safari in big game territory. Fair enough, you might not see too many antelope, but you will be very well protected against anything that might want to attack you.
Mlibizi Lodge in Zimbabwe is on the western end of Lake Kariba. The Kariba ferry starts and ends at Mlibizi Lodge.
Tamarind Lodges in Kariba offers affordable self-catering accommodation in very clean, basic but fully equiped chalets less than a kilometre from the lake shore and 3 km from the dam.
Nyanga Mountains in the eastern highlands of Zimbabwe offers breathtaking scenery and some of Zimbabwe's best hotels such as the Pine Tree Inn, Inn on Rupurara and The Troutbeck Inn Resort.
South Africa with its excellent infrastrature and numerous hotels and lodges in nine provinces is the perfect place to visit if you are interested in an African Safari.
Meander Inn Guesthouse in East London is in the residential area of the city, surrounded by beautiful gardens.
The Beach Cabanas in Jeffreys Bay in South Africa offers bed and breakfast accommodation and self-catering units in the surfing paradise in The Eastern Cape.