What we demand from KLM
- That KLM, with immediate effect, stop exploiting customers. Further that they stop charging people extra for items which do not constitute a service or product.
- That KLM train there staff to efficiently deal with the public.
- That KLM honour the terms and conditions as stipulated on their web, not only in South Africa and the Netherlands, but all over the world.
- That KLM'S supervisors and senior staff are properly trained to understand the terms and conditions of their contract.
- That in future KLM read and answer their client’s letters.
- That KLM apologize in writing to all 48 students and their parents for the ordeal that they put our students through.
- That they compensate us for all funds paid to them.
- That KLM further fully compensate us for the entire week’s accommodation, transport, meals and inconvenience experienced during the delay. The amount that we are claiming from them equals Euro 100 per person per day for food, accommodation, transport and general inconvenience.
- All legal costs that we and our students have\may have encountered as result of KLM’s misconduct. This includes all costs associated with this web page as well as telephone costs.
- Compensation for service rendered to our clients by Mr Andries Erwee, and emotional trauma and stress at a cost of Euro 1000 per day for 7 days.
- Accommodation for Mr Andries Erwee at Euro 100 per day for 7 days.
- The cost of the change in flight for Mr Andries Erwee at Euro 63.
If KLM does not adhere to these demands, we will summons them to answer in a court of law.
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