Last up date 7 February 2014




Please help us preventing KLM - Air France from further exploiting their customers.

For 6 days, I spent a few hours each day at the service desk of KLM at Departure Hall 2 of Schiphol Airport and my overwhelming impression was:

  • Their staff are not aware what is stipulated in Klm terms and conditions and they are also not prepared to read it.
  • It is very hard, in fact practically impossible, to get a senior staff member of Klm to attend to passengers problems.
  • Klm tells everybody (with complaints) to put their complaints in writing. Once you have done so you will be extremely lucky if they ever respond, and if they do, it will be too late.
  • I am under the impression that they have a policy to sell air tickets and then use the most absurd reasons to collect anything additional per person between €50 and €450 from their clients, when they arrive at the airport or halfway through their flight.
  • If the client’s don’t pay, they don’t fly. They end up paying.
  • These amounts are small and it is not feasible to take legal action. As a result Klm do collect substantial additional funds on a daily basis from their clients.

I submit that Klm changes it's conditions at will to suit them, not their passengers. We will not tolerate this and Klm will find it out soon. Our message to Klm today is with compliments of Sir Winston Churchill.
We shall fight you on the internet, we shall fight you in the press and we shall fight you in the court. Nothing is certain except for our ultimate victory.

These web-page is designed for Temba College cc Reg nr2004/009414/23 by Andries Erwee, PO Box 1515, Somerset West, South Africa

KLM Do KLM bookings here. BTravel with KLM to Amsterdam. Avoid Royal Dutch Airline. KLM is not to be trusted. KLNM sucks. Stop expoitation by KLM


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